Privacy Policy

All information provided by the Users of the website https://touche.ua/ is processed in accordance with this Privacy Policy of Personal Data (hereinafter referred to as the Policy).

1. DEFINITIONS

1.1. The following terms are used in this Policy:

1.1.1. "Site Administrator" (hereinafter - "Administrator") – an authorized person(s) involved in site management, duly authorized to act on behalf of TOUCHĒ, processing personal data, and determining the purpose, composition, and operations with personal data.

1.1.2. "Personal Data" – information or a collection of information about an individual who is identified or can be specifically identified.

1.1.3. "Personal Data Processing" – any actions performed with or without the use of automation tools on personal data (including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data).

1.1.4. "Confidentiality of Personal Data" – the requirement for the Operator or another person who has access to personal data not to disclose them without the User’s consent or other legal basis.

1.1.5. "Website User" (hereinafter - "User") – a person who has access to the website via the Internet and uses the website.

1.1.6. "Cookies" – a small piece of data sent by a web server and stored on the user’s computer, which the web browser sends to the web server in an HTTP request each time it attempts to open a page of the corresponding website.

1.1.7. "IP Address" – a unique network address of a node in a computer network built on the IP protocol.

1.1.8. The website (hereinafter - "website") – the website "https://touche.com.ua/", located at the domain name https://touche.ua/

1.1.9. Operator (hereinafter - "Operator") – a person, official representative of the website "https://touche.ua/", located at the domain name https://touche.ua/, TOUCHĒ, authorized to act on behalf and in the interests of TOUCHĒ to perform activities related to User consultation on issues related to the development of commercial activities of the site, as well as handling and processing Orders from Users in accordance with this Policy, and other actions agreed with the management of TOUCHĒ that are not contrary to the current legislation of Ukraine. The User may contact the Operator by phone by calling the Operator’s phone number: +38(063) 202-34-49 and/or by email by sending an email from the User’s email address provided when placing the Order to the Operator’s email address: every.events@touche.ua during business hours Monday to Friday, from 10:00 to 18:00 Kyiv time for assistance with matters related to this Policy.

1.1.10. Ordering services using the site's mechanisms located at the domain name https://touche.ua/ (hereinafter - "Order") – services specified by the Customer when submitting an electronic request for services via the site.

1.1.11. Customer (hereinafter - "Customer") – an individual, site visitor, who agrees to the terms of the Offer Agreement posted on the site and places an order using the site’s mechanisms solely for personal, family, household, and other needs not related to business activities.

1.1.12. Services (hereinafter - "Services") – services available for ordering by the Customer and provided by the Contractor, with information posted for the Customer's reference on the site.

1.1.13. Contractor (hereinafter - "Contractor") – the website located at the domain name https://touche.ua/, TOUCHĒ.

1.1.14. Company (hereinafter - "Company") – TOUCHĒ.

2. GENERAL PROVISIONS

2.1. Use of the website by the User signifies agreement with this Policy and the terms of processing the User’s personal data.

2.2. If the User does not agree with the Policy's terms, they must cease using the website.

2.3. This Policy applies only to the site. The site does not control and is not responsible for third-party websites to which the User may navigate via links available on the site.

2.4. The Administration does not verify the accuracy of the personal data provided by the User on the site.

2.5. By agreeing to the terms of this Policy, the User and Administration recognize the legal force of electronic mail as documents sent via email and agree they are equivalent to documents on paper with handwritten signatures. Only the User and Administration have access to the relevant email addresses, which are considered electronic signatures.

3. SUBJECT OF THE POLICY

3.1. This Policy sets forth the obligations of the Administration for nondisclosure and confidentiality of personal data that the User must provide to the Administration when placing an Order.

3.2. Personal data allowed for processing within this Policy are provided by the User by completing the registration form on the site and include the following information:

User’s last and first name;
User’s contact phone number;
Email address (e-mail);

3.3. The website protects data that are automatically transmitted during the viewing of advertisements and when visiting pages that have a statistical system script (pixel) installed:

IP address;
Information from cookies;
Information about the browser (or another program that provides access to the display of ads);
Access time;
Address of the page on which the advertising block is located;
Referrer (address of the previous page).

3.3.1. Disabling cookies may result in the inability to access parts of the site that require authorization.

3.3.2. The site collects statistics on the IP addresses of its visitors. This information is used to detect and solve technical problems and control the legality of financial transactions.

3.4. Any other personal information not mentioned above (purchase history, browsers, and operating systems used, etc.) is securely stored and not distributed, except as specified in paragraphs 5.2. and 5.3. of this Policy.

4. PURPOSES OF COLLECTING USER PERSONAL INFORMATION

4.1. The User’s personal data may be used by the Administration for the following purposes:

4.1.1. Identification of the User registered on the site for placing an Order and/or signing a remote service agreement using the site's mechanisms.

4.1.2. Providing the User with access to the site's personalized resources.

4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the site, providing services, processing requests, and applications from the User.

4.1.4. Determining the User's location to ensure security, prevent fraud, and enhance the user experience.

4.1.5. Creating an account for purchases if the User has agreed to create an account.

4.1.6. Notifying the User about the Order status.

4.1.7. Processing and receiving payments, confirming tax or tax benefits, challenging payments, determining the User’s eligibility for credit.

4.1.8. Providing effective client and technical support to the User in case of problems related to the use of the site.

4.1.9. Providing the User, with their consent, with updates, special offers, pricing information, newsletters, and other information on behalf of the Company or on behalf of the Company's partners.

4.1.10. Conducting advertising activities with the User's consent.

4.1.11. Granting access to the User to third-party websites or services of the Company's partners to obtain products, updates, and services.

5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION

5.1. The processing of the User's personal data is carried out without time limitation, by any lawful means, including in information systems of personal data using automation tools or without such means.

5.2. The User agrees that the Administration has the right to transfer the User's personal data to third parties, including courier services, postal organizations, telecommunications operators, advertising platforms, CRM systems solely for the purposes of fulfilling Orders, quality control of customer service, timely provision of information to customers about product updates, special offers, pricing information, newsletters, and other information on behalf of the website or on behalf of the website's partners, arranged on the website, including cases where representatives of the Company participate in the organization of services provided to the Customer.

5.3. The User's personal data may be transferred to authorized government authorities only on the grounds and in the manner established by the legislation of Ukraine.

5.4. In case of loss or disclosure of personal data, the Administration informs the User about the loss or disclosure of personal data.

5.5. The Administration takes necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, distortion, blocking, copying, distribution, as well as from other unlawful actions by third parties.

6. OBLIGATIONS OF THE PARTIES

The User is obliged to:

6.1.1. Provide information about personal data necessary for using the website.

6.1.2. Update and supplement the provided personal data information in case of changes.

The Administration is obliged to:

6.2.1. Use the received information exclusively for the purposes stated in paragraph 4 of this Policy.

6.2.2. Ensure the confidentiality of confidential information, not disclose it without the prior written consent of the User, and also not sell, exchange, publish, or disclose in any other possible way the transmitted personal data of the User, except for paragraphs 5.2. and 5.3. of this Policy.

6.2.3. Take measures to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect such information in the existing business turnover.

6.2.4. Block personal data related to the relevant User from the moment of the User's request or request from their legal representative during the verification period, in case of detection of inaccurate personal data or unlawful actions.

7. LIABILITY OF THE PARTIES

7.1. The Administration, which has not fulfilled its obligations, is liable for damages incurred by the User due to the unlawful use of personal data in accordance with the legislation of Ukraine, except in cases provided for by paragraphs 5.2., 5.3., and 7.2. of this Policy.

7.2. In case of loss or disclosure of Confidential Information, the Administration is not liable if this confidential information:

7.2.1. Became public knowledge before its loss or disclosure.

7.2.2. Was obtained lawfully from a third party.

7.2.3. Was disclosed with the consent of the User.

8. DISPUTE RESOLUTION

8.1. Before applying to the court with a claim in disputes arising from the relationship between the User of the site and the Administration of the site, it is mandatory to file a complaint (a written proposal for voluntary resolution of the dispute).

8.2. The recipient of the complaint shall notify the complainant in writing about the results of the complaint review within 30 calendar days from the date of receipt of the complaint.

8.3. If no agreement is reached, the dispute shall be referred to the court in accordance with the current legislation of Ukraine.

8.4. Current legislation of Ukraine applies to this Policy and relations between the User and the Administration of the site.